Customer Service - Joy Shoppe

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Additional Fees & Policies

DELIVERY POLICY
Delivery in the USA: In stock items- 3 to 15 business days, otherwise up to 6 weeks / Dancewear 4 to 6 weeks. Certain items, especially Dancewear, may be considered a RUSH order if your event date is within 2 weeks. Custom Dancewear up to 8 weeks. Event dates are required on all RUSH orders and recommended on any order. All rush orders are subject to rush fees. Click here for Information on Any Additional Fees. Shipping such as 3-Day, 2-Day, & 1-Day is the time you will receive the order once we ship and does not mean that you will receive your order in three days or less from the time you place your order. Contact us by phone if the order is URGENT.

PAYMENT POLICY
Order processing for delivery begins once payment is completed. Therefore, orders are by pre-payment only, so charges are at the time of order unless special arrangements have been made with the manager. We do not offer house credit accounts. Purchase Orders are available for schools only upon approval. **If you are paying online with check via PayPal, it will set up an initial account if you have not already done so. If the order is placed via PayPal for the first time, the order will not finalize but will be recorded. Once you complete the PayPal set up login to "My Order" to finish your transaction.

Customer Service Help Desk
Mailing: PO Box 4561 Fayetteville, AR. 72702 | Tel 479-582-1855 or call
toll free at 1-877-414-5856 | Fax 800-961-1214
Shipping: 1722 N. College Ave. Ste. C Box 151 Fayetteville, AR. 72702
Phone hours are central time. Monday - Thursday 11:00 - 6:00 p.m. Friday 11 - 3
Closed Weekends & Holidays including Christian and Jewish.
By clicking "Log In" in the above banner anytime while shopping, you will not need to fill in name and address information when you go to checkout.

By logging in you will be able to access your order, check the status, print off a receipt, and get tracking numbers. All online orders will automatically receive an E-mail notification when the order is shipped.

Help w/ E-Product Login Button

Please fill out the form below if you need further assistance.

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"Please let us know how we can serve you better."
- Wendy Campbell, President